Podcasts & RSS Feeds
Most Active Stories
- Transgender Teen Sent to Connecticut Adult Prison
- New Haven Cardboard Furniture Company Goes Beyond One-Man Production
- DCF Commissioner Defends Transfer of Transgender Juvenile to York Prison
- The Nose Replaces Colbert, Marries Jesus, and Has No Love For the Gov
- Connecticut's Growing Role in Mushroom Cultivation
The Colin McEnroe Show
Mon July 25, 2011
Summer At An Indian Call Center
Why do we get so freaked about outsourcing?
Some of the reasons are obvious. It's part of an actual exodus of jobs from the United States to places where wages are a lot lower. But some of our discomfiture is more primal. We're bothered by the idea that the person on the other end of the line, collecting a debt or trying to figure out what's wrong with our smartphone, is thousands of trans-oceanic miles away. He doesn't live where we live. She doesn't share our points of reference. We want to be helped or, for that matter, hassled by shadow versions of ourselves, not by The Other. The other side of that, of course, is that the person on the phone may be better trained, harder working, more polite and more eager to help us than one of our fellow countrymen. Leave your comments below, e-mail firstname.lastname@example.org or Tweet us @wnprcolin.