© 2024 Connecticut Public

FCC Public Inspection Files:
WEDH · WEDN · WEDW · WEDY · WNPR
WPKT · WRLI-FM · WEDW-FM · Public Files Contact
ATSC 3.0 FAQ
Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations

Frontier Offers Refunds to Customers Affected by Outage

Thinkstock

Frontier Communications said it will offer refunds to customers who have been affected by outages in service. The Stamford-based company just switched over all of AT&T'?s landline, Internet and streaming video customers.

Frontier acquired AT&T's Connecticut landline business in a $2 billion deal. It said 99 percent of customers experienced no problems with the weekend switchover, but around 10,000 had some type of service interruption.

In a statement, the company said:

These interruptions have been isolated and the issues customers have reported have been fixed or are being addressed as quickly as possible. But we appreciate that for those impacted customers it has been frustrating to deal with these service issues, and we apologize.

All UVerse TV customers will automatically receive a $50.00 credit on their bills before the end of the year. Internet customers who experienced a significant outage will get a credit for their time without service.

Frontier issued two numbers for customers to call if they're experiencing issues with their service. Residential customers should call (800) 921-8101. Business customers can contact (800) 921-8102.

Harriet Jones is Managing Editor for Connecticut Public Radio, overseeing the coverage of daily stories from our busy newsroom.

Stand up for civility

This news story is funded in large part by Connecticut Public’s Members — listeners, viewers, and readers like you who value fact-based journalism and trustworthy information.

We hope their support inspires you to donate so that we can continue telling stories that inform, educate, and inspire you and your neighbors. As a community-supported public media service, Connecticut Public has relied on donor support for more than 50 years.

Your donation today will allow us to continue this work on your behalf. Give today at any amount and join the 50,000 members who are building a better—and more civil—Connecticut to live, work, and play.

Related Content