© 2024 Connecticut Public

FCC Public Inspection Files:
WEDH · WEDN · WEDW · WEDY · WNPR
WPKT · WRLI-FM · WEDW-FM · Public Files Contact
ATSC 3.0 FAQ
Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations

Bank Of America To Close Some Drive-Up Tellers

Bank of America won't say exactly how many drive-through lanes are closing. A spokeswoman did say the decision is not a cost-cutting move but a response to the way people are banking. At branches where drive-through lanes are closing, the bank says ATMs will be available.
Justin Sullivan
/
Getty Images
Bank of America won't say exactly how many drive-through lanes are closing. A spokeswoman did say the decision is not a cost-cutting move but a response to the way people are banking. At branches where drive-through lanes are closing, the bank says ATMs will be available.

Some Bank of America branches with drive-through tellers from Georgia to Texas have already closed the lanes, according to spokeswoman Tara Burke.

She wouldn't divulge exactly how many are closing. She did say the decision is not a cost-cutting move but a response to the way people are banking.

About 13 million customers bank by mobile phone and 29 million participate in online services. Among them is 19-year-old Brittney Sprague who says, "Not too many folks will really miss the drive-through teller because everybody uses apps. It's all about the new technology."

For example, you can take a picture of your check and deposit it through a smartphone app. Bank of America processes 160,000 checks per day this way.

But Curtis Williams says he doesn't bank by phone. "I need talk to somebody. I can't talk to the machine. It's better to interact with a real person."

But millions of customers stop at automated teller machines to do their banking.

At branches where drive-through lanes are closing, the bank says ATMs will be available.

Copyright 2021 NPR. To see more, visit https://www.npr.org.

Whether covering the manhunt and eventual capture of Eric Robert Rudolph in the mountains of North Carolina, the remnants of the Oklahoma City federal building with its twisted metal frame and shattered glass, flood-ravaged Midwestern communities, or the terrorist bombings across the country, including the blast that exploded in Centennial Olympic Park in downtown Atlanta, correspondent Kathy Lohr has been at the heart of stories all across the nation.

Stand up for civility

This news story is funded in large part by Connecticut Public’s Members — listeners, viewers, and readers like you who value fact-based journalism and trustworthy information.

We hope their support inspires you to donate so that we can continue telling stories that inform, educate, and inspire you and your neighbors. As a community-supported public media service, Connecticut Public has relied on donor support for more than 50 years.

Your donation today will allow us to continue this work on your behalf. Give today at any amount and join the 50,000 members who are building a better—and more civil—Connecticut to live, work, and play.

Related Content