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Alina Selyukh

When you follow retail, there are a few things you hear about a lot, and one of them is returns, because processing them costs stores a lot of money.

"Well over 10 to 11 percent of goods get returned," says Larisa Summers. "In some categories 20 to 30 percent of goods get returned."

On a cold December night last year, a meeting was called in the lobby of my apartment building. Concerned residents gathered to discuss a matter of great import: what to do about the swarms of packages jamming the lobby closet and overflowing into the entryway.

Unclaimed boxes were an eyesore and a nuisance. Finding the right package was starting to require gymnastic ability. And the boxes kept coming, by the dozens, maybe hundreds. Most of them were from Amazon: brown, with a smile on the side.

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The man who built Starbucks into a worldwide empire is finally parting ways with his company. Howard Schultz is retiring, stepping down as the executive chairman of Starbucks. This means a new wave of speculation has started that he may be looking to get into politics.

When it comes to the Olympic-style bidding for Amazon's second headquarters, the nation's capital and its neighbors could have joined together in a united front.

Instead, the District of Columbia and the suburbs of Maryland and Virginia decided to compete against each other.

From the company that brought you the option of letting a courier inside your home comes a new service: package delivery inside your car.

For years, this has been one of Amazon's biggest secrets: how many people pay for the Prime membership.

A big round number appears to have prompted CEO Jeff Bezos to finally lift the veil: "13 years post-launch, we have exceeded 100 million paid Prime members globally," he wrote in this year's letter to shareholders.

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A federal grand jury in Arizona has indicted seven people behind the classified-ads website Backpage.com on 93 counts, including charges of facilitating prostitution and money laundering.

The defendants include founders Michael Lacey, 69, and James Larkin, 68, as well as other shareholders and employees. The indictment accuses the executives of presenting Backpage as a site to advertise escort services while knowing that "the overwhelming majority of the website's ads involve prostitution." The indictment says the site made over $500 million in "prostitution-related revenue."

President Trump has argued in recent days that the U.S. Postal Service has lost a fortune delivering Amazon packages at a discount.

However, some of the agency's problems might lie with the president. The top planning and oversight board at the Postal Service has been unable to meet and consider matters such as the agency's long-term relationship with Amazon, because the president has failed to appoint any of the nine governors to the 11-member Board of Governors of the U.S. Postal Service.

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Updated at 5:17 p.m. ET

It's 1995, and Chris Cox is on a plane reading a newspaper. One article about a recent court decision catches his eye. This moment, in a way, ends up changing his life — and, to this day, it continues to change ours.

The case that caught the congressman's attention involved some posts on a bulletin board — the early-Internet precursor to today's social media. The ruling led to a new law, co-authored by Cox and often called simply "Section 230."

There's a big movement among major retail companies to become more than just places that sell you things. In the latest example, Walmart is partnering with a home-services app called Handy to give shoppers a deal on professional help assembling furniture or installing a TV.

Updated at 7:10 p.m. ET

After decades of being the go-to toy store for many Americans, Toys R Us is officially going out of business. Unable to get its finances in order through a months-long bankruptcy process, the retail chain has reached the end of the line.

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